Change and Communications Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary
The Change and Communications Manager drives employee engagement, adoption, and awareness across Block's workplace programs and transitions. This role develops and executes communications strategies that connect Block employees to their workplace, support organizational change initiatives, and amplify the JLL-Block partnership.

Key Responsibilities

Develop and execute an integrated change management and communications strategy aligned to Block's workplace transformation roadmap

Create compelling, brand-aligned content across channels for a global employee audience

Partner with Experience, Facilities, and Technology teams to communicate service changes, space updates, and program launches

Build and maintain a communications calendar; manage cadence and consistency of employee and client facing messaging

Support leadership communications, including town halls, all-hands content, and executive briefings related to workplace initiatives

Measure communication effectiveness and refine approach based on engagement data

Serve as subject matter expert on change management methodology

Executive & Stakeholder Management

Partner with executive leadership to develop communication strategies for global initiatives and organizational change.

Advise leaders on messaging, communication timing, and employee engagement best practices.

Change Management

Develop change impact assessments, communication plans, stakeholder analyses, and readiness strategies for major workplace initiatives.

Identify organizational risks and recommend communication strategies to improve adoption and minimize disruption.

Governance & Standards

Establish communication standards, templates, and governance to ensure consistency across regions.

Maintain brand and tone consistency across all employee-facing communications.

Cross-Functional Leadership

Collaborate with Workplace Experience, Facilities, IT, HR, Sourcing, Events, Finance and Security to align communications across business initiatives.

Coordinate communications across multiple global time zones and regional teams.

Ability to influence without direct authority

Experience managing competing priorities in a fast-paced environment

Familiarity with employee engagement platforms (Slack, Google Workspace, SharePoint, Notion, Microsoft/Teams, etc.)

Qualifications

5+ years of experience in internal communications, change management, or corporate communications

Proven track record executing change programs in a corporate real estate or workplace environment preferred

Strong writing and content development skills across multiple formats and audiences

Experience with change management frameworks strongly preferred

Ability to operate at both strategic and executional levels

Bachelor's degree in Communications, Marketing, Organizational Development, or related field

Success Measures

Increased employee awareness and adoption of workplace initiatives

Timely and effective communications for major workplace changes

High engagement rates across communication channels

Positive stakeholder feedback from internal and client leadership

Consistent global communication standards across all regions

Strong partnership and trust with Workplace, Experience, and executive teams

Location: St. Louis or Chicago

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation
100,000.00 - 120,000.00 USD per year

Benefits

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Accepting applications on an ongoing basis until candidate identified.

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