Director - Delivery Operations

About World Wide Technology

World Wide Technology helps organizations turn ambition into real‑world outcomes. Founded in 1990 and headquartered in St. Louis, Missouri, WWT brings together strategy, deep technical expertise, and world‑class technology partnerships to help public and private sector clients design, build, and scale solutions across AI, cybersecurity, cloud, and infrastructure.

Our Advanced Technology Center gives clients a place to test and prove ideas before deploying them at scale through our global integration and distribution network. With more than 12,000 team members across 55‑plus locations, we’ve been named to Fortune’s 100 Best Companies to Work For every year for over a decade, including a top‑ten ranking in 2026.

WWT has grown in India over the last few years to 300+ employees, increasing its footprints in major cities including Mumbai, Bengaluru, Hyderabad, Gurgoan & Pune. WWT India is ranked 3rd by Great Place to Work® for 2026 in mid‑sized category and in Top 25 by India’s Best Workplaces for Culture of Innovation 2025.

The opportunity

Director will lead our India delivery organization, the team responsible for sourcing, recruiting, and placing technology talent for our clients. Build the team. Own the results. Help us make a new world happen from one of our fastest‑growing hubs in India.

What you’ll do

Own full P&L responsibility for the India delivery center, including budget planning, cost management, and headcount strategy.

Build and scale a multi‑layered recruiting organization: associate directors, delivery managers, team leads, recruiters, and sourcers.

Align staffing capacity with client demand, in partnership with global leadership.

Own client relationships, including business reviews and delivery escalations.

Improve the recruiting lifecycle end to end, from sourcing through onboarding.

Develop and mentor delivery managers and team leads as the organization grows.

Lead site‑wide functions: recruitment operations, quality assurance, learning and development, and HR partnership for delivery staff.

Build clear performance rhythms and reporting across the organization.

Partner with Talent Acquisition and HR to hire and retain top recruiting talent.

What you’ll bring

10+ years in IT staffing, RPO, or technical recruiting delivery, including five‑plus years in a senior leadership role owning a P&L.

A track record of building and scaling large recruiting organizations in high‑growth environments.

Experience managing client relationships at the executive level, including business reviews and escalations.

A strong grasp of recruiting funnel metrics and the levers that improve throughput and quality.

Hands‑on experience with applicant tracking systems, such as Bullhorn, and recruiting operations tools.

A bachelor’s degree in business, human resources, or a related field, or equivalent experience.

Strong communication, negotiation, and stakeholder management skills.

Comfort operating in a fast‑paced, high‑growth environment with evolving priorities.

Benefits

The well‑being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full‑time employees:

Health and Wellbeing:

Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

Financial Benefits:

Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement

Paid Time Off:

PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job‑related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or other protected characteristics under law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please call 1‑800‑432‑7008 and ask us for Human Resources.

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