Adobe Journey Optimizer

Job Summary:
Seeking an experienced Adobe Journey Optimizer (AJO) Solution Architect to lead the design, implementation, and optimization of customer engagement solutions leveraging Adobe Experience Platform (AEP) and Real-Time CDP. The role focuses on solution architecture, customer journey orchestration, data modeling, platform configuration, and cross-functional collaboration to deliver personalized customer experiences.

Key Responsibilities:

Design and implement AJO solutions, including journeys, offers, decisioning rules, and triggers.

Integrate AJO with Adobe Experience Platform (AEP) and Real-Time CDP.

Define XDM schemas, identity resolution strategies, customer attributes, and real-time event models.

Collaborate with Data Engineering teams to optimize Snowflake and other cloud data platforms for customer activation.

Develop, enhance, and scale personalized customer journeys.

Validate data flows, integrations, and campaign activation processes.

Partner with Marketing Ops, Email Ops, Martech, CRM, Legal, and Brand teams to ensure successful delivery.

Create solution design documents, configuration guides, use‑case mappings, and QA plans.

Required Skills:

Adobe Experience Platform (AEP) & Real‑Time CDP

XDM Schema Design & Identity Stitching

Customer Journey Orchestration

Data Integration & Activation

Snowflake or similar cloud data warehouse experience

Strong solution architecture and stakeholder management skills

Preferred Skills:

CRM and customer data management knowledge

Experience in personalization and customer engagement strategies

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