Presentation Manager - Wynn Nightlife

The Presentation Manager is responsible for designing, executing, and scaling VIP bottle presentation experiences across Wynn Nightlife venues. This role ensures a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.

Core Responsibilities
VIP Experience & Execution

Own end-to-end execution of VIP bottle presentations across all venues

Deliver structured, tier-based presentation experiences aligned with spend levels

Coordinate real-time execution including music, lighting, and staff choreography

Ensure seamless service flow, including timely first pours and VIP-first service standards

Maintain a clean, elevated, and non-intrusive presentation style aligned with luxury positioning

Program Development & Standardization

Build and implement a Wynn Nightlife presentation playbook across venues

Create and manage tiered presentation packages based on spend ($1K–$25K+)

Establish consistency in delivery while allowing for venue-specific identity (XS, EBC, etc.)

Integrate personalization strategies based on guest profiles

Team Leadership & Training

Train and manage presentation teams including servers, hosts, and support staff

Develop structured training programs focused on timing, precision, and guest interaction

Conduct pre-shift alignments to ensure team readiness

Hold teams accountable to presentation standards and performance expectations

Operational & On-Floor Leadership

Oversee execution during peak nightlife hours

Coordinate cross-functional teams in real time

Troubleshoot service or execution issues immediately

Maintain presence during high-value guest activations and major events

Revenue & Experience Optimization

Drive revenue through elevated VIP experiences

Identify upsell opportunities through upgraded presentation tiers

Track performance metrics and guest feedback

Continuously refine presentation strategies

Qualifications

3–5+ years in nightlife, hospitality, or luxury service

Strong understanding of VIP service and bottle service operations

Experience managing teams in high-volume environments

Detail-oriented with focus on execution and guest experience

Ability to work late-night and fast-paced environments

Key Competencies

Execution under pressure

Attention to detail

Team leadership

Guest experience focus

Operational discipline

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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