Presentation Manager - Wynn Nightlife

The Presentation Manager is responsible for designing, executing, and scaling VIP bottle presentation experiences across Wynn Nightlife venues. This role ensures a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.
Core Responsibilities
VIP Experience & Execution
Own end-to-end execution of VIP bottle presentations across all venues
Deliver structured, tier-based presentation experiences aligned with spend levels
Coordinate real-time execution including music, lighting, and staff choreography
Ensure seamless service flow, including timely first pours and VIP-first service standards
Maintain a clean, elevated, and non-intrusive presentation style aligned with luxury positioning
Program Development & Standardization
Build and implement a Wynn Nightlife presentation playbook across venues
Create and manage tiered presentation packages based on spend ($1K–$25K+)
Establish consistency in delivery while allowing for venue-specific identity (XS, EBC, etc.)
Integrate personalization strategies based on guest profiles
Team Leadership & Training
Train and manage presentation teams including servers, hosts, and support staff
Develop structured training programs focused on timing, precision, and guest interaction
Conduct pre-shift alignments to ensure team readiness
Hold teams accountable to presentation standards and performance expectations
Operational & On-Floor Leadership
Oversee execution during peak nightlife hours
Coordinate cross-functional teams in real time
Troubleshoot service or execution issues immediately
Maintain presence during high-value guest activations and major events
Revenue & Experience Optimization
Drive revenue through elevated VIP experiences
Identify upsell opportunities through upgraded presentation tiers
Track performance metrics and guest feedback
Continuously refine presentation strategies

3–5+ years in nightlife, hospitality, or luxury service
Strong understanding of VIP service and bottle service operations
Experience managing teams in high-volume environments
Detail-oriented with focus on execution and guest experience
Ability to work late-night and fast-paced environments
Key Competencies
Execution under pressure
Attention to detail
Team leadership
Guest experience focus
Operational discipline

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.