Marketing Manager, Patient Access, Retail Copay Programs

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Live
What you will do
Let’s do this. Let’s change the world! In this vital role the Manager for Retail Copay Programs is part of the Patient Access & Reimbursement team and reports to the Sr Manager of Retail Copay & Call Center. This role is responsible for day-to-day operations, program execution, vendor management & material development for our Retail Copay Programs; enabling patients to get started on their prescribed treatment as quickly as possible.

Responsibilities for this role will include the following:

Ensure copay program operational efficiencies and standardization, maintain program business rules, develop and implement program enhancements

Collaborate with and maintain relationship with copay administrative vendor (via regular meetings, reports, and other communications) in establishing SOPs and business rules for patient affordability and access support service offerings

Own and maintain detailed program documentation including program manuals, business rules, asset lists, architecture diagrams, etc.

Effectively oversee technical teams through copay related website and website form updates, integration updates and data management projects

Develop and execute copay program resources including patient communications, materials for patients and HCPs, and meaningful training materials in partnership with Brand; provide oversight and ensure consistency across all MAC approved copay materials

Work with Retail Call Center Manager to ensure seamless connectivity between copay programs and call center

Serve as an advisor to the Retail Channel lead on the Retail Copay Programs; work with Retail Channel Lead to ensure collaboration between brand strategies and management of copay programs

Collaborate cross-functionally with other Amgen business units and internal partners to ensure compliant governance of program, smooth program execution, and access to data & analytics, etc.

Develop and execute patient affordability-specific strategies with short and long-term solutions, including completing goals and priorities to accomplish and measuring and tracking success

Evaluate across the broader PSP portfolio for program opportunities and standardization

Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Doctorate degree

OR Master’s degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR Bachelor’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR Associate’s Degree and 8 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

OR High school diploma / GED and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Preferred Qualifications:

Self-starter, ability to work under limited supervision and coordinate multiple projects

Quick learner, proactive, takes initiative, goal oriented and results driven

Strong project management skills, lead and run projects from concept to completion in a matrix and, at times, ambiguous environment

Strong organizational skills and detail-oriented mentality

Strong interpersonal skills, negotiation skills, active listening, and relationship management skills

3 or more years working closely with marketing, compliance, healthcare company or related experience

Experience with customer service / call center operations

Experience working with copay or patient support programs

Confidence in working with various levels of staff

Strong verbal and written communication skills; ability to clearly and successfully present information

Experience leading or being a part of a cross-functional project team

Experience working with key internal or external partners, establishing, communicating and leading teams to timelines and project targets

Experience critically evaluating process and establishing creative solutions

Advanced skills with Excel and PowerPoint

Utilization of Project Management tools, methodologies, and practices

Ability to influence others while fostering a value-based environment of high performance and fairness

Demonstrates creativity and foresight in anticipating and solving complex project issues

Thrive
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

Vast opportunities to learn and move up and across our global organization

Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now for a career that defies imagination.

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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