E-Commerce & Customer Experience Lead

Whole Foods Market in Somerville, MA seeks a Supervisor to support Customer Service and E-Commerce programs, guiding checkout efficiency, online order accuracy, and pickup experience. You will monitor KPI metrics, lead a safety-conscious, high-performing team, and collaborate with store leadership and delivery partners to meet program goals.
The role emphasizes coaching, process improvement, and productive teamwork, with a flexible schedule and adherence to health and safety regulations.

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