Manager Customer Service

Role Overview

Become part of the excitement as a Manager Customer Service, overseeing customer service, administrative, operations, and logistics staff in the branch to help the company achieve its sales, financial and service goals.
Responsibilities

Assist the Branch Manager in managing resources within the branch.
Supervise and mentor customer service, administrative, warehouse, and transportation functions.
Staff all service and administrative functions and monitor performance of related employees.
Implement customer-facing service solutions and e-commerce solutions.
Set branch schedules, establish procedures, and resolve service failures.
Collaborate with the Branch Manager in managing profitability, expenses, and assets.
Qualifications

5+ years of experience in a supervisory or management role.
Preferred: 2-year college degree.
Experience with SAP and Microsoft Office.
Strong supervisory and leadership skills, with the ability to motivate and support a team.
Problem‑solving and conflict‑resolution skills.
Compensation

Base salary starting at $85,000 annually, depending on experience. The position is also bonus eligible, based on specific and relevant business metrics.
Benefits

Medical, Dental, Vision, and Prescription Drug plans.
Life Insurance coverage.
Flexible Spending Accounts for medical expenses.
Disability Benefits at no cost.
Profit Sharing Plans.
401(k) Savings Plan with company match.
Paid Vacation and Sick Days.
Paid Holidays throughout the year.
Paid Wellness Day.
Community Time Off for volunteering.
Predictable Work Schedules—no weekends or nights for most roles.
Employee Recognition Program.
Educational Reimbursement and Career Development Programs.
Benefit eligibility may vary across locations and roles, so consult your recruiter for more information.
Equal Opportunity Employer/Vet/Disabled.

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