Member Accounts Specialist

Member Accounts Specialist

Help Create Exceptional Experiences for Every Member Are you an organized, detail-oriented professional who enjoys helping people and keeping things running smoothly? Americas Mailbox is looking for a friendly and motivated Member Accounts Specialist to join our team! In this role, you'll be an essential part of the Accounts Department, helping members throughout every stage of their membershipfrom welcoming new members to assisting with renewals, account updates, and providing exceptional customer service. If you thrive in a fast-paced environment, enjoy solving problems, take pride in accuracy, and enjoy working with people, we'd love to meet you!
Position Overview

The Member Accounts Specialist is responsible for managing the day-to-day operations of member accounts while delivering exceptional customer service. This position requires a high level of accuracy, professionalism, and confidentiality while working with sensitive customer information, financial transactions, and USPS documentation. Working closely with the Accounts Manager and Accounts Team, the Member Accounts Specialist ensures new memberships, renewals, account updates, and account closures are processed accurately, efficiently, and in compliance with company policies and USPS regulations.
What You'll Do

As a Member Accounts Specialist, you'll help ensure our members receive accurate, timely, and professional service throughout every stage of their membership. Your day may include:
Welcoming new members and creating new member accounts
Reviewing membership applications, Mail Service Agreements, and USPS Form 1583s for accuracy, completeness, and compliance with company policies and USPS regulations
Ensuring all sign-up documentation is complete, accurate, and maintained in compliance with company procedures and postal requirements
Processing membership renewals, upgrades, downgrades, and account closures
Applying payments and processing account transactions accurately
Verifying that all membership fees, postage deposits, renewals, and account-related charges are collected accurately and applied to the appropriate member account
Assisting members professionally by phone, email, voicemail, Help Desk, and in person
Explaining membership plans and guiding members through the sign-up process
Answering inbound calls and making outbound calls while providing exceptional customer service
Maintaining spreadsheets for account activity, suspended accounts, and account closures
Preparing monthly reports for the Accounts Manager and accounting team
Processing postage refund checks for closed accounts
Ensuring closed accounts are properly documented and reported to USPS
Assisting with the training and support of new team members when needed
Communicating customer concerns, department updates, and project progress to the Accounts Manager in a timely manner
Completing additional projects and department initiatives while meeting assigned deadlines
What We're Looking For The Ideal Candidate Is Someone Who:

Enjoys helping people and providing exceptional customer service
Has excellent attention to detail and exceptional organizational skills
Is trustworthy and able to handle confidential customer records, private documents, and financial information with professionalism and discretion
Is efficient, dependable, and able to prioritize multiple tasks in a fast-paced environment
Has strong computer and data entry skills
Is proficient in Microsoft 365, with a strong working knowledge of Microsoft Excel
Communicates professionally in person, over the phone, and in writing
Is confident answering both inbound and outbound phone calls while providing outstanding customer service
Is comfortable handling payments and account-related transactions accurately
Can confidently work both independently and as part of a collaborative team, adapting to the needs of the department
Demonstrates integrity, accountability, and a positive, team-oriented attitude
Is able to meet deadlines consistently and complete assigned projects and tasks in a timely manner
Communicates progress, completed work, and any concerns promptly to the Accounts Manager, ensuring deadlines and departmental goals are met
Preferred Qualifications

Previous customer service, administrative, billing, account management, or member services experience
Experience processing financial transactions
Basic bookkeeping knowledge
Proficiency with Microsoft 365, particularly Excel, Word, and Outlook
Experience with CRM, membership management, or accounting software
Previous experience in a fast-paced, customer-focused office environment
Schedule Monday

Friday 8:30 AM

5:00 PM Enjoy a consistent weekday schedule with evenings and weekends off. Pay $18.00$19.00 per hour (Based on experience)
Benefits & Perks

Competitive hourly pay
MondayFriday schedule
Evenings and weekends off
Paid Time Off (PTO)
401(k) Retirement Plan with Company Match
Employee appreciation events, contests, and team celebrations
Opportunities for growth and advancement
A welcoming team that values your contributions and supports your success
Please Note:
This position supports member accounts, membership services, compliance, and financial transactions. While it includes light financial reporting responsibilities, it is not a bookkeeping or accounting position. If you're passionate about helping people, have an eye for detail, and are looking to grow your career with a company that values teamwork, professionalism, and exceptional customer service, we encourage you to apply today and become part of the Americas Mailbox team!