Member Accounts Specialist

Member Accounts Specialist

Help Create Exceptional Experiences for Every Member Are you an organized, detail-oriented professional who enjoys helping people and keeping things running smoothly? Americas Mailbox is looking for a friendly and motivated Member Accounts Specialist to join our team! In this role, you'll be an essential part of the Accounts Department, helping members throughout every stage of their membership—from welcoming new members to assisting with renewals, account updates, and providing exceptional customer service. If you thrive in a fast-paced environment, enjoy solving problems, take pride in accuracy, and enjoy working with people, we'd love to meet you!

Position Overview
The Member Accounts Specialist is responsible for managing the day-to-day operations of member accounts while delivering exceptional customer service. This position requires a high level of accuracy, professionalism, and confidentiality while working with sensitive customer information, financial transactions, and USPS documentation. Working closely with the Accounts Manager and Accounts Team, the Member Accounts Specialist ensures new memberships, renewals, account updates, and account closures are processed accurately, efficiently, and in compliance with company policies and USPS regulations.

What You'll Do
As a Member Accounts Specialist, you'll help ensure our members receive accurate, timely, and professional service throughout every stage of their membership. Your Day May Include:

Welcoming new members and creating new member accounts

Reviewing membership applications, Mail Service Agreements, and USPS Form 1583s for accuracy, completeness, and compliance with company policies and USPS regulations

Ensuring all sign-up documentation is complete, accurate, and maintained in compliance with company procedures and postal requirements

Processing membership renewals, upgrades, downgrades, and account closures

Applying payments and processing account transactions accurately

Verifying that all membership fees, postage deposits, renewals, and account-related charges are collected accurately and applied to the appropriate member account

Assisting members professionally by phone, email, voicemail, Help Desk, and in person

Explaining membership plans and guiding members through the sign-up process

Answering inbound calls and making outbound calls while providing exceptional customer service

Maintaining spreadsheets for account activity, suspended accounts, and account closures

Preparing monthly reports for the Accounts Manager and accounting team

Processing postage refund checks for closed accounts

Ensuring closed accounts are properly documented and reported to USPS

Assisting with the training and support of new team members when needed

Communicating customer concerns, department updates, and project progress to the Accounts Manager in a timely manner

Completing additional projects and department initiatives while meeting assigned deadlines

What We're Looking For
The ideal candidate is someone who:

Enjoys helping people and providing exceptional customer service

Has excellent attention to detail and exceptional organizational skills

Is trustworthy and able to handle confidential customer records, private documents, and financial information with professionalism and discretion

Is efficient, dependable, and able to prioritize multiple tasks in a fast-paced environment

Has strong computer and data entry skills

Is proficient in Microsoft 365, with a strong working knowledge of Microsoft Excel

Communicates professionally in person, over the phone, and in writing

Is confident answering both inbound and outbound phone calls while providing outstanding customer service

Is comfortable handling payments and account-related transactions accurately

Can confidently work both independently and as part of a collaborative team, adapting to the needs of the department

Demonstrates integrity, accountability, and a positive, team-oriented attitude

Is able to meet deadlines consistently and complete assigned projects and tasks in a timely manner

Communicates progress, completed work, and any concerns promptly to the Accounts Manager, ensuring deadlines and departmental goals are met

Preferred Qualifications

Previous customer service, administrative, billing, account management, or member services experience

Experience processing financial transactions

Basic bookkeeping knowledge

Proficiency with Microsoft 365, particularly Excel, Word, and Outlook

Experience with CRM, membership management, or accounting software

Previous experience in a fast-paced, customer-focused office environment

Schedule Monday – Friday 8:30 AM – 5:00 PM Enjoy a consistent weekday schedule with evenings and weekends off.

Pay $18.00–$19.00 per hour (Based on experience)

Benefits & Perks

Competitive hourly pay

Monday–Friday schedule

Evenings and weekends off

Paid Time Off (PTO)

401(k) Retirement Plan with Company Match

Employee appreciation events, contests, and team celebrations

Opportunities for growth and advancement

A welcoming team that values your contributions and supports your success

Please Note:
This position supports member accounts, membership services, compliance, and financial transactions. While it includes light financial reporting responsibilities, it is not a bookkeeping or accounting position. If you're passionate about helping people, have an eye for detail, and are looking to grow your career with a company that values teamwork, professionalism, and exceptional customer service,

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