Program Manager, Michigan Telefund

Job Summary
As Program Manager at Michigan Telefund, you will manage the daily operations of the central fundraising call center and lead a dynamic student workforce of 40–80 staff members. You will collaborate with the Associate Director and Annual Giving Coordinator to develop strategies that create fundraising success across all three U‑M campuses. Through analysis of donor results, caller performance, and operating budgets, you will identify opportunities to maximize outcomes for Telefund and its university partners. You will help develop creative recognition programs that inspire your team and meet budgetary and production deadlines. The role reports to the Associate Director of Annual Giving and Telefund.

Schedule
Sundays 12 pm‑9 pm or 1 pm‑10 pm EST, and Mondays‑Thursdays 1 pm‑10 pm EST. The position is fully onsite at the Ann Arbor Campus.

Responsibilities

Manage evening and weekend calling shifts, set daily productivity goals, and oversee floor staff and performance targets.

Hire, train, schedule, and evaluate a student workforce of 40–80 staff, fostering a culture of accountability and professional growth among student managers, supervisors, and gift officers.

Oversee phone campaign management, including project setup, data preparation, call‑center software quality controls, and preparation of scripts, talking points, and support materials.

Conduct regular data reporting on donor results, caller performance, and operating budgets to inform short‑ and long‑term strategy.

Develop and implement creative strategies and programs to improve call‑center effectiveness, guide fundraising goals, fulfill budget requirements, and meet production deadlines.

Required Qualifications

Bachelor’s degree in marketing, communications, business administration, or a related field.

At least one year of experience with non‑profit annual giving or telemarketing programs.

Experience leading one or more teams or projects.

Knowledge of call/contact center environments, statistical analysis, project management, and database management.

Experience with proofreading and data management processes.

Benefits

Generous time off

Retirement plan with two‑for‑one matching contributions with immediate vesting

Comprehensive health insurance options

Life insurance

Long‑term disability coverage

Health and dependent‑care flexible spending accounts

Location
Ann Arbor Campus, Ann Arbor, MI.

EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

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