Delivery Director-Telecom

Delivery Director (ServiceNow Global Delivery) – Telecom. Candidates must be in the Midwest.

Responsibilities
Delivery Excellence

Ensure 5-star quality delivery

Develop trust relationship with customer to drive success of project and future growth

Collaborate with the Resourcing team to ensure project teams are staffed for success

Collaborate with VP of Professional Services to ensure the right capability expertise is provided on the project

Transition clients smoothly from the sales process to the delivery team including SOW (Statement of Work) reviews, defining project roles and responsibilities for kick off, and facilitating kick off preparation

Maintain an active role on a subset of projects in a project oversight role including proactive engagement with the customer executives, serving as an escalation point, ensuring compliance and quality delivery, and controlling billable and non-billable time

Manage and resolve project escalations across the portfolio as required

Drive compliance and accountability to NewRocket methodology and delivery standards

Collaborate with the Delivery Excellence team to ensure continuous improvements to Delivery Excellence framework

Communicate and promote the delivery excellence approach to Global Delivery team

Operational Excellence

Oversee portfolio planning

Accountable for Area forecast

Ensure Portfolio and projects are contributing to margin as expected

Drive effective and productive usage of India resources

People Management

Coach and mentor Crew Members both direct and indirect reports

Oversee the development of Crew Members. Manage career progression including participation in hiring, performance reviews, mentoring and coaching

Facilitate the execution of the Career Coach model being implemented at NewRocket

Region Growth

Participate in pre-sales customer meetings, deal reviews, SOW and RFP reviews

In partnership with Sales, drive and influence bookings within new logos and existing accounts

Collaborate with Sales to define standards for hand-off to delivery and alignment on customer expectations in line with SOW

Align with Area Sales lead to help drive opportunities to meet bookings and revenue targets

Accountable for portfolio growth

Bookings

Revenue Under Management

Gross Margin

CSAT

Personal Utilization
Target will be provided separately as they will be adjusted to align with NewRocket goals.

May perform additional duties as assigned.

Qualifications

12+ years of experience in Professional Services or Consulting

8-12 years of experience in Program and Project Management

5+ years in portfolio management

5+ years of people management experience

Deep knowledge of consulting and services

Deep knowledge of Portfolio management methodologies

Broad understanding of the ServiceNow Domain areas

Strong written and verbal communication skills

Ability to assess and mitigate risk

Exhibit strong leadership capabilities

Lead and motivate multifunctional teams located across multiple time zones

Strong people leader with ability to provide positive and constructive feedback effectively

Ability to collaborate with other leaders to achieve company goals

Ability to simplify complex situations

Financial knowledge

Sales value training an asset

Preferred Certifications

Agile certification

SCRUM certification

PMP Certification

ServiceNow SPM Certification

EEO Statement
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

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