Marketing Operations Coordinator

Marketing Operations Coordinator Location: Phoebe Putney Memorial Hospital, 417 W 3rd Ave, Albany, Georgia 31701.
Overview The Marketing Operations Coordinator is a highly skilled operations professional responsible for managing and executing complex workflows across print production, mailroom logistics, and internal courier services. This role is crucial to the organization's ability to deliver timely, secure, and compliant communications, supporting patient engagement, regulatory correspondence, and internal operations.
Print Production Operate and maintain high-volume production printers, envelope printers, folder/inserter machines, and tabbing equipment.
Execute scheduled print jobs with precision, including patient communications, regulatory notices, marketing collateral, and internal documents.
Perform advanced quality control checks to ensure output meets strict accuracy and formatting standards.
Troubleshoot equipment issues and coordinate service calls with vendors to minimize downtime.
Manage inventory of consumables and proactively order supplies to avoid disruptions.
Prioritize complex projects while effectively managing multiple and competing priorities.
Mailroom Operations Process all incoming and outgoing mail, including USPS, FedEx, certified mail, and interoffice deliveries.
Prepare bulk mailings using folder/inserter and tabbing machines, ensuring compliance with postal regulations and HIPAA standards.
Apply postage using digital meters and maintain accurate logs of mail volume, postage usage, and delivery timelines.
Track mailroom metrics and provide reporting to support operational audits and cost analysis.
Maintain a relationship with Post Office staff for any service delivery issues or updates.
Courier Services Deliver printed materials, mail, and packages to designated departments and facilities with a focus on timeliness, security, and safety.
Handle sensitive and confidential materials with discretion and professionalism.
Maintain delivery logs and coordinate with external courier services when needed.
Responsible for vehicle safety: maintain routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
Operate vehicles in a safe and lawful manner and follow company guidelines in the event of an accident and/or injury.
Work independently, making sound decisions with the needs of the customer and the business in mind.
Operational Support Maintain a clean, organized, and secure print/mail environment.
Assist with special projects, high-volume campaigns, and time-sensitive communications.
Support disaster recovery and business continuity efforts related to print and mail operations.
Collaborate with internal departments to optimize workflows and improve service delivery.
Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines.
Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
Performs other duties as required and completes all job functions as per departmental policies and procedures.
Maintains current knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
Attends staff meetings and completes mandatory in-services and competency evaluations on time.
Qualifications High School Diploma (Required)
1 year of proficiency with commercial finishing equipment (folder/inserter machines, envelope printers, tabbing machines, high-speed production printers) (Required)
1 year of strong understanding of HIPAA compliance and secure handling of sensitive information (Required)
1 year of excellent organizational, time-management, and problem-solving skills (Required)
1 year of ability to lift and move packages and materials (up to 50 lbs) (Required)
1 year of strong interpersonal and communication skills; ability to work independently and as part of a team (Required)
3 years of experience in print production, mailroom operations, or logistics (Preferred)
No required certifications or licenses

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