Owner Loyalty Specialist

Owner Loyalty Specialist / Customer Experience Coordinator

At O'Brien Auto Team, we believe our relationship with customers doesn't end when they drive off the lotit's just beginning. We're looking for an enthusiastic, customer-focused Owner Loyalty Specialist to help build lasting relationships with our customers and ensure every interaction with our dealerships exceeds expectations.
In this role, you'll serve as the bridge between our customers and our Sales, Service, and Parts teams. You'll proactively follow up after purchases and service visits, resolve concerns with professionalism and empathy, and help create loyal customers for life.
If you're a people person who enjoys solving problems, building relationships, and making a positive impact every day, we'd love to meet you!
What You'll Do

As our Owner Loyalty Specialist, you will:
Build lasting relationships with customers through friendly, proactive communication
Follow up with customers after service visits and vehicle purchases to ensure an outstanding experience
Respond to customer questions and concerns promptly and professionally
Partner with Sales, Service, and Parts departments to resolve customer issues quickly and effectively
Monitor customer satisfaction and identify opportunities to improve the ownership experience
Encourage completion of manufacturer and dealership customer satisfaction surveys
Track customer feedback and recommend improvements to enhance loyalty and retention
Assist with customer appreciation initiatives, loyalty programs, and special events
Welcome and engage customers visiting the dealership to ensure they feel valued
Perform light administrative duties and maintain accurate customer records
What We're Looking For

Previous experience in customer service, hospitality, automotive, retail, or sales preferred
Automotive dealership experience is a plus but not required
Outstanding communication and interpersonal skills
Positive attitude with a genuine desire to help others
Strong problem-solving and conflict-resolution abilities
Excellent organizational skills and attention to detail
Comfortable using computers, texting, CRM systems, and Microsoft Office
Ability to multitask in a fast-paced environment
Valid Illinois driver's license with a clean driving record
High school diploma or GED required
Why You'll Love Working at O'Brien Auto Team
Work-Life Balance
MondayFriday schedule
No weekends!
Paid holidays
Paid Time Off beginning after 90 days
Vacation time that increases with tenure
Growth & Development
Paid training
Opportunities for career advancement within our dealership group
Supportive leadership and team environment
Benefits
Competitive salary
Health, dental, vision, and life insurance
Company-paid $25,000 life insurance policy
Optional disability, accident, and critical illness insurance
401(k) with company match up to $500 annually
Perks
Employee discounts on vehicles, service, and parts
Family-owned company with a collaborative culture
Modern, team-oriented work environment where your contributions matter
About O'Brien Auto Team
O'Brien Auto Team is a family-owned dealership group committed to providing exceptional customer experiences before, during, and long after the sale. We believe our people are the foundation of our success, and we're dedicated to creating an environment where employees can grow professionally while making a meaningful difference for our customers.
If you're passionate about customer service, relationship building, and creating memorable experiences, we'd love to welcome you to the O'Brien Auto Team.
Apply today and help us turn satisfied customers into lifelong fans!