Owner Loyalty Specialist

Owner Loyalty Specialist / Customer Experience Coordinator
O'Brien Auto Team | Full-Time | Monday–Friday | No Weekends

Do you genuinely enjoy helping people and creating exceptional customer experiences?

At O'Brien Auto Team, we believe our relationship with customers doesn't end when they drive off the lot—it’s just beginning. We're looking for an enthusiastic, customer-focused Owner Loyalty Specialist to help build lasting relationships with our customers and ensure every interaction with our dealerships exceeds expectations.

In this role, you'll serve as the bridge between our customers and our Sales, Service, and Parts teams. You'll proactively follow up after purchases and service visits, resolve concerns with professionalism and empathy, and help create loyal customers for life.

If you're a people person who enjoys solving problems, building relationships, and making a positive impact every day, we'd love to meet you!

What We're Looking For

Previous experience in customer service, hospitality, automotive, retail, or sales preferred

Automotive dealership experience is a plus but not required

Outstanding communication and interpersonal skills

Positive attitude with a genuine desire to help others

Strong problem-solving and conflict-resolution abilities

Excellent organizational skills and attention to detail

Comfortable using computers, texting, CRM systems, and Microsoft Office

Ability to multitask in a fast-paced environment

Valid Illinois driver's license with a clean driving record

High school diploma or GED required

Why You'll Love Working at O'Brien Auto Team
Work-Life Balance

Monday–Friday schedule

No weekends!

Paid holidays

Paid Time Off beginning after 90 days

Vacation time that increases with tenure

Growth & Development

Paid training

Opportunities for career advancement within our dealership group

Supportive leadership and team environment

Benefits

Competitive salary

Health, dental, vision, and life insurance

Company-paid $25,000 life insurance policy

Optional disability, accident, and critical illness insurance

401(k) with company match up to $500 annually

Perks

Employee discounts on vehicles, service, and parts

Family-owned company with a collaborative culture

Modern, team-oriented work environment where your contributions matter

About O'Brien Auto Team
O'Brien Auto Team is a family-owned dealership group committed to providing exceptional customer experiences before, during, and long after the sale. We believe our people are the foundation of our success, and we're dedicated to creating an environment where employees can grow professionally while making a meaningful difference for our customers.

If you're passionate about customer service, relationship building, and creating memorable experiences, we'd love to welcome you to the O'Brien Auto Team.

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