Senior Director of Luxury Retail & Brand Experience

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"Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality and service at the heart of everything we do."
To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Specifically, as we grow in North America, we are seeking entrepreneurial self-starters who are comfortable working independently and across time zones and cultures to bring the Sézane magic to the States.
We are looking for ambassadors to help us write our next chapter in the US in San Francisco, CA. As part of Sézane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client’s experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart.
Key Responsibilities
Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures.
Manage, train and motivate shop team (assist with hiring and recruitment process)
Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.)
Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth.
Driving business performance
Monitor performance to propose commercial action plans to maximize sales + minimize costs
Monitor operational expenses and responsible for supply management
Develop open relationships and collaborate transversally with Paris HQ team
Operations
Follow up on retail excellence programs
Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security
Ensure quality of internal control and inventory management (inventory, cash management, internal procedures)
Plan and execute store events, off-site activations and partnerships
Team Management
Coach staff and motivate teams to achieve the best customer service and financial growth
Conduct full appraisals with direct reports / clear objectives to the retail team
Participate in recruitment, store organization, team development and general HR needs
Clienteling
Ensure strong client mindset within the team and obsession for client satisfaction
Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients
Requirements
• Motivated, proactive and positive attitude
• Ability to adapt to become a strong brand ambassador
• Strong managerial skills (5 to 7 years of retail management) and business acumen
• Experience in a luxury or fast-paced retail environment preferred
• Excellent communications and team management skills
• French speaking is a plus
Salary range: $95-100K (Salary + Bonus)
This role is eligible for:
Healthcare benefits package (medical, dental, vision)
Paid Time Off
Sick Time
401K + Company Match
Sézane recruits and values all talents, whatever your gender, age, nationality, culture,
religious beliefs or sexual orientation.

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