Rivian is seeking a Sr. Social Media Escalation Specialist to bridge digital conversations with tangible solutions, protecting brand integrity across social platforms. You will own the recovery process from start to finish, coordinating with legal and local site leads to craft accurate and empathetic responses.
The role focuses on high-touch outreach, identifying recurring pain points, and driving root cause resolution. A premium brand voice and data-driven insights will shape CX improvements.
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Senior Social Escalations Lead — Brand Recovery & Strategy
Rivian · Tustin, CA, USA ·
- Pay:
- 87.300 - 109.100
- Job type:
- Full Time