AV Technology Specialist

Schedule Details / Additional Information
Part‑time position to primarily cover evening and weekend events. Some weekday shifts will be available as well based on courses and events scheduled.

Department
10010 IRCAD – Administration

Status
Part‑time

Benefits Eligible
No

Hours Per Week
0

Pay Range
$28.55 – $42.85

Major Responsibilities

Coordinate and assist with video conference activities utilizing the appropriate Unified Communications & Collaboration tools and services. Assist with setup and operation of video conferencing systems, as well as provide onsite or remote support for video conferences and events.

Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms.

Leads root‑cause analysis of technical issues to achieve timely resolution of trouble tickets.

Follows up with users to ensure problem resolution and develops supporting documentation of all activities.

Perform various system upgrades and preventative maintenance tasks.

Works directly with vendors to support the video conference service line.

Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non‑working, damaged and/or obsolete equipment.

Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service.

Facilitate and conduct end‑user training programs to enhance adoption and proficiency within the service line.

Provides support that falls out of scope when requested or needed.

Collaborates as part of a team in the planning and discussions with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative.

Education Required

Bachelor’s Degree in Computer Science or related (or equivalent knowledge).

Experience Required

1 year IT experience or equivalent training.

Knowledge, Skills & Abilities Required

Basic written and verbal communications

Basic research, analysis, design skills

Basic understanding of infrastructure supported.

Physical Requirements and Working Conditions

Requires callback support on a regular basis

Evening and weekend work

Ability to lift up to 50 lbs

Preferred Certification/License/Registration

CompTIA Tech+ certification

Preferred Education

BS in Computer Science or IS

Preferred Experience

1 – 2 years related experience

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and More

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short‑ and Long‑Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

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