Chase seeks an Executive Director to lead Customer Experience Governance within Card and Connected Commerce. Set strategic direction, develop enterprise-wide standards, and partner with Product, Design, Technology, Operations, and Analytics to deliver consistent, high-quality customer interactions.
You will drive CX governance initiatives, implement measurement frameworks, and foster continuous improvement to elevate customer satisfaction and business outcomes across channels.
#J-18808-Ljbffr
Head of Customer Experience Governance & Strategy
Next Frontier Capital · New York, NY, USA ·
- Pay:
- 180.000 - 260.000
- Job type:
- Full Time