Global Arts Live is hiring: Audience Services Representative in Cambridge

Audience Services Representative

Global Arts Live + The Platform are seeking Audience Services Representatives to serve as the primary point of contact for ticketing patrons. Working under the guidance of the Audience Services Director, Coordinator, and Assistant, this role plays a key part in delivering exceptional customer service for Global Arts Live events across multiple venues in Greater Boston, as well as for rental events at our new performing arts center, The Platform.
Responsibilities:
Process ticket sales during regular business hours and during performances via phone and in person
Distribute Will Call tickets during performances
Assist patrons with ticketing and event questions for Global Arts Live and renter events at The Platform
Direct phone inquiries to the appropriate departments as needed
Provide the highest level of customer service to all patrons
Assist with all Box Office related mailings including tickets, brochures, and gift certificates
Represent Global Arts Live Box Office at presenting venues as needed
Update database with outside patron information as needed in a timely manner
Assist as needed with cross-departmental projects including but not limited to special events, donor receptions, and rehearsal studio rentals.
Responsibilities list is not exhaustive and may include other duties as assigned
Qualifications:
Prior experience in box office and/or customer service preferred
Experience working in a database, ticketing system, and/or CRM is a plus (Tessitura preferred)
Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply
Discretion in handling confidential information
Excellent communication and interpersonal skills
Ability to work quickly in a fun fast-paced environment
Flexibility to work evenings, weekends, and holidays as needed by event schedule
Hours:
Beginning in September 2026 The Platform box office hours will be Tuesday through Friday 12PM-6PM
During the performance season (SeptemberJune), evening and weekend shifts are required, beginning two hours prior to the first scheduled performance of the day (guaranteed minimum of three hours per shift).
Minimum weekly commitment of 6 hours is required
Compensation:
These are part-time hourly positions with a rate of $20/hour
Additional benefits include complimentary ticket opportunities to Global Arts Live performances, flexible scheduling, and opportunities for professional development and engagement with artists and the broader arts community.
To Apply:
Please apply through

https://globalartslive.applicantpro.com/jobs/

and submit a resume and a brief cover letter outlining your interest in the position and your anticipated weekly availability.
You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.
No postal mail, no phone calls, please.
Reflecting the artists we present and the audiences we serve, Global Arts Live is an equal opportunity employer and welcomes applications from candidates demonstrating diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Global Arts Live is committed to creating a work environment that values respect, integrity, diversity, and inclusion.