Audience Services Representative
Global Arts Live + The Platform are seeking Audience Services Representatives to serve as the primary point of contact for ticketing patrons. Working under the guidance of the Audience Services Director, Coordinator, and Assistant, this role plays a key part in delivering exceptional customer service for Global Arts Live events across multiple venues in Greater Boston, as well as for rental events at our new performing arts center, The Platform.
Responsibilities:
- Process ticket sales during regular business hours and during performances via phone and in person
- Distribute Will Call tickets during performances
- Assist patrons with ticketing and event questions for Global Arts Live and renter events at The Platform
- Direct phone inquiries to the appropriate departments as needed
- Provide the highest level of customer service to all patrons
- Assist with all Box Office related mailings including tickets, brochures, and gift certificates
- Represent Global Arts Live Box Office at presenting venues as needed
- Update database with outside patron information as needed in a timely manner
- Assist as needed with cross-departmental projects including but not limited to special events, donor receptions, and rehearsal studio rentals.
- Responsibilities list is not exhaustive and may include other duties as assigned
Qualifications:
- Prior experience in box office and/or customer service preferred
- Experience working in a database, ticketing system, and/or CRM is a plus (Tessitura preferred)
- Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply
- Discretion in handling confidential information
- Excellent communication and interpersonal skills
- Ability to work quickly in a fun fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed by event schedule
Hours:
- Beginning in September 2026 The Platform box office hours will be Tuesday through Friday 12PM-6PM
- During the performance season (SeptemberJune), evening and weekend shifts are required, beginning two hours prior to the first scheduled performance of the day (guaranteed minimum of three hours per shift).
- Minimum weekly commitment of 6 hours is required
Compensation:
- These are part-time hourly positions with a rate of $20/hour
- Additional benefits include complimentary ticket opportunities to Global Arts Live performances, flexible scheduling, and opportunities for professional development and engagement with artists and the broader arts community.
To Apply:
- Please apply through https://globalartslive.applicantpro.com/jobs/ and submit a resume and a brief cover letter outlining your interest in the position and your anticipated weekly availability.
- You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.
- No postal mail, no phone calls, please.
Reflecting the artists we present and the audiences we serve, Global Arts Live is an equal opportunity employer and welcomes applications from candidates demonstrating diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Global Arts Live is committed to creating a work environment that values respect, integrity, diversity, and inclusion.