Media Delivery Ops Specialist

Responsibilities

Work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline

Subject matter and technical expert for supply chain operations

Review audio/visual content against strict deadlines

Coordinate with external partners to fix content to ensure deadlines are met

Research and normalize metadata

Create tracking tickets for assets that need remediation and follow them to completion

Provide technical expertise for content issues with A/V, XML, and timed text

Monitor the health of the encoding pipeline and provide technical and operational support

Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner

Update documentation and train team members on procedures

Provide ongoing status of the overall health of the ingest pipeline to senior staff

Requirements

Minimum of 3 years of related work experience

Background in video or film is preferred

Strong knowledge of video codecs and encoding

Familiarity with video streaming, specifically HLS

Understanding of closed captions and subtitles

Understanding of XML and/or JSON structure

Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs

Previous experience supporting a VOD workflow or Digital Asset Management system

Strong organizational skills, must be able to track large scale projects

Strong multi-tasking abilities and attention to detail

Strong communication skills

Ability to work independently with minimal guidance

Preferred Qualifications: Experience in Quality Control department

Knowledge of Aspera or other advanced delivery systems

Spanish language proficiency

Core Competencies
Demonstrates expertise in monitoring and troubleshooting VOD ingestion pipelines, with strong knowledge of video codecs, encoding, and metadata normalization. Capable of coordinating with external partners and providing technical support for A/V content issues while ensuring adherence to strict deadlines.

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