Technical Support Representative, Connected Systems , COOPER LIGHTING SOLUTIONS

Technical Support Representative

We're looking for a Technical Support Representative to join our Connected System Business in Peachtree City, GA (Onsite/Hybrid).
Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.
In this role you will be responsible for providing support to internal and external stakeholders by researching and answering questions, troubleshooting problems and working cross functionally with marketing and engineering to develop solutions. Support will be provided by clearly communicating technical solutions in a user-friendly and professional manner.
Responsibilities:
Provide controls technical support to key stakeholders both internally & externally by answering incoming telephony calls and emails while maintaining minimal queue backlog
Effectively communicate technical solutions and provide replacement part ordering information while effectively guiding/educating installers and operators through lighting programming of lighting control systems
Perform hands-on mock-ups of product configurations to identify root cause; maintain knowledgebase content for digital self-service tools
Work cross functionally with marketing & engineering to develop solutions and update product artifacts; Document processes & procedures and create repeatable standard work
Qualifications:
Associate's degree with relevant experience; Bachelor's degree from an accredited institution preferred
1 or more years of experience in technical support coordination, preferably within the lighting and controls industry.
Must be legally authorized to work in the United States without current or future company sponsorship needs.
Salary & Benefits:
Salary: $ 31.43 - 41.91 Hourly (based on experience level)
Bonus: target bonus opportunity 2.5%
Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account
See #SignifyLife through the eyes of our employees!