Technical Support Representative, Connected Systems , COOPER LIGHTING SOLUTIONS

About Signify Through bold discovery and cutting‑edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we’re breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role We’re looking for a Technical Support Representative to join our Connected System Business, in Peachtree City, GA (Onsite/ Hybrid). Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.
In this role you will be responsible for providing support to internal and external stakeholders by researching and answering questions, troubleshooting problems and working cross functionally with marketing and engineering to develop solutions. Support will be provided by clearly communicating technical solutions in a user-friendly and professional manner. Provide controls technical support to key stakeholders both internally & externally by answering incoming telephony calls and emails while maintaining minimal queue backlog. Effectively communicate technical solutions and provide replacement part ordering information while effectively guiding/educating installers and operators through lighting programming of lighting control systems. Perform hands‑on mock-ups of product configurations to identify root cause; maintain knowledgebase content for digital self‑service tools. Work cross functionally with marketing & engineering to develop solutions and update product artifacts; Document processes & procedures and create repeatable standard work.
More about you While we value and appreciate all applicants, we believe the following background and capabilities will help you shine brightly in this role: Associate’s degree with relevant experience; Bachelor’s degree from an accredited institution preferred. 1 or more years of experience in technical support coordination, preferably within the lighting and controls industry. Must be legally authorized to work in the United States without current or future company sponsorship needs.
Salary & Benefits Salary: $ 31.43 - 41.91 Hourly (based on experience level)
Bonus: target bonus opportunity 2.5%
Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.
Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’ve committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team.
Privacy Notice for the Recruitment Process Concerning US based roles Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Pay Transparency Nondiscrimination Policy Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify’s legal duty to furnish information.

#J-18808-Ljbffr