Brand Community Operations Coordinator HiROQUEST

Job Description
Job Description

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About Crossing **

Crossing Inc. is a creative collectibles company specializing in trading card and IP collaborations. We work with major global IPs including Pokémon, One Piece, and China’s leading card company Kayou, collaborating on IPs such as Naruto, My Little Pony, Tokidoki, and more. We also partnered with musician Steve Aoki to develop our own original IP, HiROQUEST.

At Crossing, we blend collectibles, storytelling, anime culture, and community engagement to create unique experiences for fans around the world.

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About the Role **

We are looking for a highly organized, proactive, and creative Brand & Community Operations Coordinator to support and help grow the HiROQUEST brand. This is a dynamic, hands-on role ideal for someone who thrives in fast-paced startup environments and is passionate about collectibles, anime, gaming, and community-building.

This individual will play a key role in supporting operations, managing community engagement, representing the company at card shows and conventions, and helping develop the HiROQUEST brand presence across digital platforms.

The ideal candidate is someone who takes ownership, communicates confidently, and enjoys wearing multiple hats across operations, events, content, and community management.

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Key Responsibilities: **

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Event & Brand Representation **

Travel to card shows, conventions, and industry events approximately once per month

Set up, manage, and operate company booths at events such as Collect-A-Con

Represent the HiROQUEST brand professionally and enthusiastically

Educate customers and attendees about the company, products, lore, and characters

Build and maintain relationships with collectors, customers, and partners

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Operations & Business Support **

Process and manage Purchase Orders (PO) and Sales Orders (SO)

Support inventory tracking and operational coordination

Organize and maintain digital and physical documentation

Coordinate cross-functionally with internal teams and external vendors

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Social Media & Community Management **

Manage and grow social media channels including Instagram, TikTok, and Discord

Create, schedule, and manage engaging social content

Respond promptly to community inquiries and subscriber communications

Foster an active and positive community experience across platforms

Help strengthen the HiROQUEST brand voice and audience engagement

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Website & Creative Support **

Update and maintain website content using Lovable

Manage ongoing website updates, including card bounties and promotional content

Assist with product copywriting, storytelling, and character/lore development

Support creative initiatives that expand the HiROQUEST universe and fan engagement

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Qualifications **

2+ years of experience in operations, community management, marketing coordination, brand support, or related roles

Strong organizational and project coordination skills

Experience managing social media platforms and online communities

Comfortable writing social copy, product descriptions, and community communications

Ability to multitask and adapt in a fast-growing startup environment

Strong communication and relationship-building skills

High sense of ownership, initiative, and accountability

Passion for anime, trading cards, collectibles, gaming, or pop culture strongly preferred

Experience attending or working conventions/card shows is a plus

Familiarity with Discord, TikTok, Instagram, and website/content management tools preferred

Portfolio or examples of previous content, social media, creative work, or community engagement projects encouraged

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Travel Requirements **

Travel within the U.S. approximately once per month

Some weekend travel required for conventions and events

Flexibility to support event schedules as needed

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What We’re Looking For **

This role is best suited for someone who:

Takes initiative without needing constant direction

Is excited to help build and grow a brand/community

Can balance operational execution with creativity

Enjoys engaging directly with fans and customers

Is adaptable, resourceful, and eager to contribute beyond their core responsibilities