Brand and Community Operations Coordinator

Brand and Community Operations Coordinator

Crossing Inc Irvine, California, United States
About this position

About Crossing Inc

Crossing is a fast-growing e-commerce, retail, and collectibles company serving passionate communities across trading cards, gaming, anime, and pop culture. Through our retail stores, live commerce channels, events, and online platforms, we’re building one of the most exciting destinations for collectors and enthusiasts.
About the role

We are looking for a highly organized, proactive, and creative Brand & Community Operations Coordinator to support and help grow the HiROQUEST brand. This is a dynamic, hands‑on role ideal for someone who thrives in fast‑paced startup environments and is passionate about collectibles, anime, gaming, and community‑building.
This individual will play a key role in supporting operations, managing community engagement, representing the company at card shows and conventions, and helping develop the HiROQUEST brand presence across digital platforms.
The ideal candidate is someone who takes ownership, communicates confidently, and enjoys wearing multiple hats across operations, events, content, and community management.
Key Responsibilities:

Event & Brand Representation

Travel to card shows, conventions, and industry events approximately once per month
Set up, manage, and operate company booths at events such as Collect-A-Con
Represent the HiROQUEST brand professionally and enthusiastically
Educate customers and attendees about the company, products, lore, and characters
Build and maintain relationships with collectors, customers, and partners
Operations & Business Support

Process and manage Purchase Orders (PO) and Sales Orders (SO)
Support inventory tracking and operational coordination
Organize and maintain digital and physical documentation
Coordinate cross‑functionally with internal teams and external vendors
Social Media & Community Management

Manage and grow social media channels including Instagram, TikTok, and Discord
Create, schedule, and manage engaging social content
Respond promptly to community inquiries and subscriber communications
Foster an active and positive community experience across platforms
Help strengthen the HiROQUEST brand voice and audience engagement
Qualifications

2+ years of experience in operations, community management, marketing coordination, brand support, or related roles
Strong organizational and project coordination skills
Experience managing social media platforms and online communities
Comfortable writing social copy, product descriptions, and community communications
Ability to multitask and adapt in a fast‑growing startup environment
Strong communication and relationship‑building skills
High sense of ownership, initiative, and accountability
Passion for anime, trading cards, collectibles, gaming, or pop culture strongly preferred
Experience attending or working conventions/card shows is a plus
Familiarity with Discord, TikTok, Instagram, and website/content management tools preferred
Portfolio or examples of previous content, social media, creative work, or community engagement projects encouraged
Travel Requirements

Travel within the U.S. approximately once per month
Some weekend travel required for conventions and events
Flexibility to support event schedules as needed
What We’re Looking For

This role is best suited for someone who:
Takes initiative without needing constant direction
Is excited to help build and grow a brand/community
Can balance operational execution with creativity
Enjoys engaging directly with fans and customers
Is adaptable, resourceful, and eager to contribute beyond their core responsibilities
The pay range for this role is:
20 - 25 USD per hour(Irvine, CA)
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