Senior IT Help Desk Lead – Windows & AD Expert

firstPRO 360 is seeking a Senior Helpdesk Specialist to resolve end-user technical issues in a level 1 and 2 role, owning problems from start to finish. The ideal candidate will have strong Windows IT support experience and hands-on expertise with Active Directory, Microsoft 365, and Office applications.
They will support desktops, laptops, and mobile devices, and excel at customer service and clear technical communication while working in a collaborative IT environment.

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