Position Overview
- Provide user support and data entry for the company's digital asset management system which serves as the central repository for all marketing materials.
- The name of the system was branded by the company as Content Central and is a SAAS system called a DAM.
- User base is estimated at over 69, worldwide.
- Team enters reusable assets including images, design files and metadata.
- Content Central uploads are estimated at approximately 20, files per year.
- The team troubleshoots issues for users worldwide regarding file retrieval or downloads.
- Audits and closely monitors system access for internal and external users.
Pay Rate
$43.00-$46.00/Hour
Responsibilities
- Collaborate with internal training team and agency partners to build training modules from approved tactics
- Ensure all metadata for image and illustration rights is entered into files
- Ensure all necessary components are included with submitted files
- Reconcile reports to ensure all files are uploaded into AEM system
- Standardize metadata and taxonomy for asset entry
- Perform file retrieval for user inquiries
Required Qualifications
- Customer service experience in a technical or systems environment
- Knowledge of Macintosh (MACs), Adobe Creative Suite
- Experience with digital asset management systems
- Detail-oriented with a strong technical aptitude
- Strong problem-solving and analytical skills demonstrating tenacity
- Excellent communication skills and ability to work in a fast-paced environment
- Experience with managing asset library and associated metadata
- Ideal Candidates Would Also Have:
- Pharmaceutical or Health Care industry experience a plus
- Library Science or Information Systems degree preferred
- Experience working in corporate or business environment
- Aptitude for business process and systems
- Proficient with MACs, Microsoft Suite, Adobe Creative Suite
ECLARO Benefits
- k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
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