Community Relations Coordinator

Location: Brooklyn, NY

Employment Type: Full-Time

Schedule: Monday through Friday – Standard Business Hours

Salary: Based on Experience

Position Summary
The Benefits Relations Coordinator is responsible for providing exceptional support to employees by assisting with benefits, payroll, and HR-related inquiries while ensuring accurate processing and compliance. This role serves as a key point of contact for caregivers and employees, handling a high volume of calls, maintaining confidential records, supporting HR operations, and promoting a positive employee experience through responsive service and effective communication.

Key Responsibilities

Manage a high volume of incoming and outgoing calls related to HR, benefits, and payroll.

Process employee updates within HR and payroll systems, including:

Address and demographic changes.

Direct deposit enrollment and updates.

Tax information, pay rate changes, and benefits adjustments.

Administer Wage Parity Flex benefits and respond to related inquiries.

Enroll and disenroll employees in benefit plans and maintain accurate records.

Coordinate and administer the caregiver corrective action and disciplinary process in partnership with HR leadership.

Prepare, maintain, and monitor disciplinary documentation, corrective action plans, and required follow-up activities.

Support caregiver retention, engagement, and quality assurance initiatives through follow-up outreach, issue resolution, and recognition programs.

Prepare, review, and analyze payroll, HR, and benefits reports.

Generate and review data reports to identify trends and ensure data accuracy.

Maintain confidentiality and compliance in all employee records and HR documentation.

Provide interpretation and translation support as needed.

Assist team members with coverage during absences and support additional HR initiatives as assigned.

Qualifications

Minimum of 2 years of customer service experience required; HR, payroll, or employee benefits experience preferred.

Bilingual in Russian or Mandarin/Cantonese required.

Strong communication, interpersonal, and customer service skills.

Excellent organizational skills with exceptional attention to detail.

Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.

Strong critical-thinking and problem-solving skills with the ability to resolve issues professionally.

Experience working with HRIS, payroll, or benefits administration systems, or the ability to learn new software quickly.

High level of professionalism with a strong commitment to confidentiality and compliance.

Dependable, flexible, and able to work effectively both independently and as part of a team.

Passion for helping others and creating a positive employee experience.

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