Marketing Operations Manager

About This Role The Associate Operations Marketing Manager is responsible for leading communications, training, and ongoing operational support for our Ace Rewards Program, both internally and externally. This role owns the communication strategy for all program incentives, including corporate communications, ACENET content, and the annual Ace Rewards calendar planning process.
In this role you will serve as the primary point of contact for Ace retailers, field teams, and Ace Care Center leadership and agents, ensuring consistent, clear, and effective program execution.
What You’ll Do Lead and execute all internal communication strategies to support loyalty program incentives across multiple channels
Manage and execute Ace Rewards CRM strategies across Ace Hardware, with a focus on driving customer retention and strengthening loyalty
Develop and maintain operational materials (such as SOPs, user guides, etc.) to drive program adoption and increase program performance
Partner with the Loyalty Business Manager to develop integrated marketing strategies to support key program benefits and events
Own the planning process for Ace Rewards promotional calendar (including all execution support materials), ensuring alignment with and seamless delivery across channels
Design and deliver training programs and content for retailers, field teams, and internal stakeholders
Monitor performance metrics and feedback to identify opportunities for optimization and continuous program improvement
Assist with major events, including conventions and retailer visits, by developing materials and managing follow‑ups
Who You Are If you love analytics and marketing and are passionate about using data to drive key business decisions and like working in a team environment that fosters strong collaboration, we would love to talk to you!
Required Skills Minimum 3 years of progressive marketing experience, with hands‑on responsibility for program execution, promotions, and Marketing Campaign coordination
Excellent verbal and written communication skills, with experience representing a team or program in trainings, presentations, planning sessions, and stakeholder forums
Strong organizational skills and project management skills, with strong ability to manage multiple initiatives simultaneously
Demonstrated ability to proactively identify opportunities, rally the right stakeholders, and drive decisions forward in a fast‑paced environment
Bachelor’s degree in Marketing, Advertising, or Business
Preferred Skills Experience with customer‑focused or loyalty‑based programs (preferred 5 years of progressive marketing experience)
Experience in advertising, creative design and development, or branding (a plus)
Compensation Details $88,400 - $110,700 per year
Benefits Incentive opportunities based on role/grade level; average payout at 122% of target opportunity
Generous 401(k) retirement savings plan with fully vested matching contribution in the first year, quarterly contributions, and annual discretionary contribution (averaging 10% of total eligible compensation)
Comprehensive health coverage (medical, dental, vision, and disability), life insurance, and short‑term/long‑term disability up to 26 weeks
21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays
Company car, phone, and fuel card for field‑based positions
Annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of choice
Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
On‑site classes, facilitator‑led courses, generous tuition assistance, and a performance management approach that goes beyond the typical annual review
Employee benefits such as mobile spas, auto maintenance, health services, and employee discounts on Ace merchandise and more
Birth/Adoption bonding paid time off and adoption cost reimbursement
Employee Assistance Program (EAP) with free visits to therapists, lawyers, financial guidance, and assistance with entertainment events
Identity theft protection and other benefits provided in compliance with applicable policies
Equal Opportunity EmployerAce Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
DisclaimerThe pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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