Office Manager / Creative Admin

Overview At Pest USA, we've been delivering trusted pest and termite control solutions since 1971. As we continue to grow, we're looking for a passionate and people-focused Office Manager to join our team. In this role, you'll be more than just an operations lead - you'll be the foundation of our customer experience and the voice of leadership within the office.
Responsibilities Lead and mentor the administrative team to ensure smooth operations and a positive office culture.
Coordinate day-to-day office workflows, answer high-volume calls, and address customer concerns with empathy and efficiency.
Maintain accurate account records, assist with technician and sales scheduling, and oversee accounts receivable and payment processing.
Respond to service messages and escalations with poise and professionalism.
Ensure every interaction reflects Pest USA’s professionalism and care.
Qualifications Strong leadership instincts and excellent written and verbal communication skills.
Ability to stay organized in a fast-paced environment.
Proficiency with Microsoft Office (Outlook and Adobe); experience with PestPac software is a bonus.
Customer-service mindset with solution-oriented approach.
Legal eligibility to work in the U.S. and ability to pass drug screening and a 7-year background check.
Benefits Competitive pay and comprehensive benefits package (medical, dental, and vision).
Paid time off and a 401(k) plan with company match.
Life and short-term disability insurance and access to supplemental benefits.
This is a full-time, in-office position that requires sitting or standing for extended periods and occasional light lifting.
If you're ready to lead a team, create a positive impact, and help drive an excellent customer experience from behind the scenes, we'd love to hear from you. Join Pest USA and help us raise the standard of service every single day.

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