Customer Experience Specialist

About the role
Guppy runs 24/7 and so do the questions. You'll be our first dedicated support hire, owning the support inbox and going live in our Discord when it matters most - during drops, when a checkout doesn't land, when a collector needs a fast, straight answer. You'll work directly with the founding team, and what you hear from collectors will shape what we build next.
What you'll do
Own the support inbox end to end - fast, clear, human replies
Be live in Discord during drops and the chaos that follows them
Turn repeat questions into help docs, saved replies, and product fixes
Reproduce issues, gather the details, and elevate bugs to engineering with everything they need
Spot patterns in what collectors are struggling with and bring them to the team
You
Have done real support somewhere fast-moving - email, Discord, or both
Write clearly and kindly, even to someone who just missed a drop
Stay calm when fifty people are asking the same thing at once
Are a collector, or close enough to one to think like one
Perks: equity, in person in NYC (relocation help available), and a budget for your collection.

#J-18808-Ljbffr