Customer Experience Specialist

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Customer Experience Specialist
Full Time REMOTE, US

6 days ago Requisition ID: 1068

Salary Range: $21.00 To $23.00 Hourly

Lulu and Georgia offers elevated essentials and coveted statement pieces for an inspired home. Launched in 2012 and based in Los Angeles, California, the e-commerce home décor company focuses on designing and thoughtfully curating the best in interior design-and making it accessible.

Lulu and Georgia is looking for a full-time enthusiastic and hard-working CX Specialist to join our growing team. You will work in a fun and fast-paced environment where multitasking and problem solving are key. In this role, you’ll work closely with our customers and vendors as part of a small cross-functional team. This position requires high-level communication via email and chat. This is a great role for someone who is interested in interior design, eCommerce, operations, and sales.

Responsibilities:

Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries

Assist with customer orders, shipping issues, and returns processing

Be a brand expert and knowledgeable about all products

Be a solutions minded advocate when faced with complicated situations

Communicate with our warehouse and shipping partners to resolve outstanding issues

Analyze customer feedback and coordinate with management to continuously improve the shopping experience

Requirements:

Background in customer service or sales

Experience working with Zendesk or a comparable customer service system (preferred)

Excellent verbal and written skills with strong attention to details

A customer-first mentality

Availability for varied hours from Sunday - Thursday or Tuesday- Saturday (holidays may be required)

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