Audio/Visual Support Engineer

Role Overview:

This role is for an Audio/Visual Support Engineer responsible for providing comprehensive onsite "white glove" support for A/V solutions in conference rooms, particularly for larger events, meetings, and webinars. The role involves physical presence at customer locations to manage, install, configure, and troubleshoot A/V devices, conference room equipment, Windows devices, and Teams/Zoom conferencing solutions.

Key Responsibilities:
Provide white glove onsite support for Audio/Video solutions in conference rooms for larger events, meetings, and webinars.
Perform tasks requiring physical presence at Customer Locations.
Install, configure, and troubleshoot Audio/Video devices, conference room devices, Windows devices, and Teams/Zoom conferencing solutions.
Perform connectivity management tasks including connecting, hard reset, soft reset, providing remote access to Level 2 teams, and supporting meetings/events.
Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
Perform basic troubleshooting steps such as power cycling Devices or checking physical connections.
Execute physical maintenance tasks including rack and stack operations and Equipment labeling.
Handle the installation, replacement, or removal of Equipment Components.
Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
Maintain an inventory of Equipment, tracking serial numbers, and managing spare parts.
Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.
Perform asset management.
Perform Audio/Video testing on conference rooms and prep the rooms one hour before the events or meetings.
Required Skills:

Crestron Audio/Video device setup & Support
Teams conferencing setup
Conference room support
Zoom setup & Support
Desktop Management - Infrastructure Services (IS)
Qualifications:

5-7+ years of experience
Preferred Skills:

Strong knowledge in ITIL process.
ITIL Certification.
Strong communication skills.
Good understanding of Audio/Video technologies.
Good understanding of VIP support for conference rooms setup.
Good experience with End user and Deskside support.