Job Description:
Roles & Responsibilities
- Provide white glove on-site support for Audio/Video solutions in conference rooms for larger events, meetings, and webinars.
- Perform tasks that require physical presence at Customer Locations.
- Perform installation, configuration, and troubleshooting of Audio/Video devices, conference room
- devices, Windows devices, and Teams/Zoom conferencing solutions.
- Perform connectivity management tasks such as connecting devices, hard resets, soft resets,
- providing remote access to Level 2 teams and supporting the full duration of meetings or events.
- Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards.
- Perform basic troubleshooting steps such as power cycling devices or checking physical connections.
- Perform physical maintenance tasks such as rack and stack operations and equipment labelling.
- Handle the installation, replacement, or removal of equipment components.
- Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links.
- Maintain an inventory of equipment, track serial numbers, and manage spare parts.
- Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices.
- Perform asset management.
- Perform Audio/Video testing in conference rooms and prepare rooms 1 hour before events or meetings.