Customer Experience Lead — Mission-Driven Retail Leader

The JOY FM seeks a Customer Experience Lead in Arlington to guide the customer experience team, drive daily sales operations, and model gospel-centered service to staff and customers. The role emphasizes leadership, training, and maintaining a welcoming environment while supporting ministry-driven initiatives.
Ideal candidates have 2–3 years in retail/customer service with some management experience. High school diploma required; cash handling experience preferred.

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