Lead AV Events Technician

Lead Av Events Technician

The Lead AV Events Technician assists and supports the Manager of the Audio-Visual Department. They will manage the audio-visual team, read banquet event orders, and coordinate with various departments to meet their needs. Duties & Responsibilities: Address all guest complaints in a timely and professional manner Ensure compliance with safety standards Praise, discipline, and counsel staff as necessary to maintain positive morale Seek council from management when needed Maintain and clean all A/V equipment and supplies Organize and assign work to others, maintain BEO Log accuracy, and advise others of changes Bill clients accurately and verify pricing exceptions and modifications Arrange shift scheduling if the manager is not available and confirm it Attend staffing, catering, and any scheduled pre-conference meetings as needed Qualifications: Customer service experience Attention to detail Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds