Student Accounts Specialist

Southern Virginia University is seeking a talented and motivated Student Accounts Specialist to assistour team in informing students of their financial obligations and assisting them in meeting thosecommitments. We strive to make the student experience as smooth as possible and aim for excellencein our customer service.
Responsibilities

Ensures the accurate and timely collection of current and delinquent receivables, and accurate posting of payments.
Collects and accurately processes various types of payments from students; processes deposits for university departments; prepares and verifies cash and check totals for regular bank deposits.
Makes and accepts phone calls on current, past due and delinquent student accounts. Completes appropriate forms/reports and corresponds with students as needed.
Researches and responds to student and departmental inquiries, and provides information to aid with problem resolution, helps ensure accuracy of student financial records and documentation.
Verifies and closes other cashier daily sessions; reconciles department and the organization activity to ensure proper accounting for daily activity; reconciles daily transactions between systems; assigns and removes financial holds on student accounts as required.
Assists customers with inquiries regarding 1098-T tax forms, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
Manage monthly payment plans.
Perform other duties as assigned by the Director of Finance
Minimum Qualifications

Ability and willingness to make phone calls and have face-to-face interactions with colleagues and students in addition to electronic and written communications
Ability to provide excellent customer service with a professional, helpful, and positive demeanor
Exceptional oral and written communication skills in order to effectively interact with a diverse campus community
Ability to prioritize, organize, and complete assigned duties and responsibilities to meet deadlines
Ability to handle and process confidential and sensitive student financial information with discretion
Preferred Qualifications

Bachelor’s Degree
Knowledge of basic accounting principles.
Knowledge of and skills in Microsoft Office and G-Suite
Applications

Southern Virginia University is an equal-opportunity employer.
About Southern Virginia University

Southern Virginia University is a private, faith-based institution of higher education aligned with the restored gospel of Jesus Christ as taught by The Church of Jesus Christ of Latter-day Saints. As a university, we gather faithful Latter-day Saints and those who share our values, lift intellectually, socially, and spiritually, and launch into successful lives and careers. Applicants are invited to learn more about the university at svu.edu/mission .

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