Student Accounts Specialist

Student Accounts Specialist

The Student Accounts Specialist (Temporary Backfill) provides operational and customer service support to ensure continuity of daily Bursar Office functions during the University's Workday Student implementation. This position performs a variety of student account functions, including processing payments, scholarships, waivers, third-party sponsorships, payment plans, and account adjustments while providing exceptional customer service to students, families, faculty, staff, and external agencies. The position also supports data validation, testing preparation, documentation updates, and other operational activities necessary to maintain accurate student financial records during the ERP transition.
Required Qualifications:
High school diploma or equivalent.
Experience providing excellent customer service in a professional office environment.
Experience processing financial transactions or performing accounting, bookkeeping, cashiering, or fiscal support functions.
Strong attention to detail with the ability to maintain accurate financial records.
Proficiency with Microsoft Office applications, particularly Excel and Word.
Ability to learn new software systems and business processes quickly.
Strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively within a team.
Demonstrated commitment to confidentiality and customer service.
Knowledge of student accounts and cashiering operations.
Strong customer service orientation.
Ability to interpret policies and procedures.
Ability to analyze account activity and resolve discrepancies.
Excellent attention to detail and accuracy.
Ability to maintain confidentiality of sensitive financial and student information.
Adaptability and willingness to learn new technology and processes.
Strong interpersonal skills with the ability to work effectively with a diverse campus community.
Preferred Qualifications:
Experience working in higher education.
Experience in a Bursar, Student Accounts, Financial Aid, or Accounts Receivable office.
Experience using Banner Student, Banner Finance, Workday Student, or another ERP system.
Knowledge of TouchNet or similar payment processing systems.
Knowledge of Commonwealth of Virginia financial policies and procedures.
Experience with student billing, third-party sponsorships, scholarships, military benefits, or tuition payment plans.
Associate's degree or coursework in accounting, business administration, finance, or a related field.
Conditions of Employment:
This position is restricted to a specific term.
This position may require working outside of normal business hours, including evenings, weekends, and holidays.
Position Duration:
This is a temporary position established to provide operational support and maintain business continuity during the University's Workday Student implementation. The appointment is expected to continue through the implementation period (minimum 3 years), with the possibility of extension based on operational needs and funding.
Salary:
Up to $45,000, commensurate with experience. For full consideration, apply by the review date of July 28, 2026. Position is open until filled. A cover letter and resume are required.