Account Manager, COOL AI

About the COOL company
The COOL company is a global leader in AI-powered advertising technology, helping brands, agencies, and publishers simplify advertising and amplify performance.

Powered by COOL AI, our intelligent platform unifies creative generation, media activation, optimization, and attribution into one continuously learning system. Instead of relying on fragmented tools and manual campaign management, COOL AI executes thousands of real-time micro-optimizations across search, social, display, video, and connected TV—helping customers launch faster, optimize continuously, and achieve stronger business outcomes.

Our innovation and growth have earned industry-wide recognition, including being named a 7-time recipient of the Inc. 5000 list of America's Fastest-Growing Private Companies, a 2-time Deloitte Technology Fast 500 honoree, recognized on Crain's New York Fast 50, honored by the Digiday Media Awards for helping modernize digital media, and named one of Adweek's Top 10 Fastest Growing Solution Providers globally.

We're building the future of advertising, where every signal becomes intelligence and every optimization drives performance. As we continue to grow globally, we're looking for curious, ambitious people who want to work with cutting-edge AI technology, solve complex challenges, and help redefine what's possible in modern advertising.

About the Role
At the COOL company, we’re redefining how businesses scale through AI-powered marketing. Our proprietary CoolAi platform blends advanced automation with human strategy to drive measurable growth across Paid Search, Social, SEO, and YouTube. We partner with forward-thinking brands to deliver smarter, faster, and more efficient performance marketing.

Challenges and Opportunities
The Digital Account Manager is responsible for owning client relationships and driving performance across digital advertising campaigns. This role serves as the strategic lead and primary point of contact for a portfolio of CoolAi clients (growing to other clients), ensuring retention, growth, and measurable ROI.

You will combine data-driven insights with strategic thinking to optimize campaigns across PPC, SEO, Paid Social, Display, and YouTube, while leveraging both AI-driven automation and traditional performance marketing best practices.

Responsibilities and Duties
Campaign Management & Optimization

Oversee execution and performance of digital campaigns across SEM, Paid Social, Display, and Video

Monitor and optimize campaigns using both The Cool Company proprietary technology and native publisher platforms (Google, Meta, etc.)

Identify performance trends and proactively implement tactical improvements to maximize efficiency and ROI

Client Leadership & Communication

Act as the primary point of contact for assigned clients

Lead performance reviews, presenting clear insights tied to business outcomes

Translate complex performance data into actionable, client-friendly narratives

Strategic Advisory

Analyze cross-channel performance data (PPC, SEO, Social, YouTube) to uncover growth opportunities

Develop and present strategic recommendations aligned to client goals (lead generation, revenue growth, brand awareness)

Guide clients on budget allocation, channel mix, and scaling strategies

Cross-Functional Collaboration

Partner with Sales, Ad Operations, and Creative teams to ensure seamless campaign execution

Contribute to creative strategy and messaging aligned with performance insights

Ensure timelines, deliverables, and quality standards are consistently met

Revenue Growth & Retention

Identify opportunities to expand accounts through upselling and cross-selling

Drive long-term client retention through performance, trust, and strategic value

Support renewal conversations with data-backed performance narratives

Qualifications
Digital Advertising Account Management Experience OR, 2+ years of experience in client-facing digital marketing, or performance marketing

Professional Competencies
Client Management & Communication

Exceptional client-facing communication skills (written and verbal)

Ability to present complex data in a clear, compelling, and actionable way

Experience leading performance reviews, QBRs, and strategy sessions

Account Growth & Revenue Mindset

Proven ability to identify upsell and cross-sell opportunities

Strong understanding of retention strategies and client lifecycle management

Ability to align marketing performance with client business goals

Project & Campaign Management

Strong organizational and time management skills across multiple accounts

Ability to prioritize tasks, manage deadlines, and ensure flawless execution

Experience coordinating across internal teams (sales, creative, ad ops)

AI & Automation Adaptability

Comfort working with AI-driven platforms and automation tools

Curiosity and adaptability in adopting emerging marketing technologies

Advertising Platforms

Proficiency in understanding how Google Ads (Search, Display, YouTube) works

Experience with Meta Ads Manager

Data & Reporting Tools

Intermediate to Advanced skills in Microsoft Excel and/or Google Sheets

Experience with Looker Studio

Creative & Web Basics (Preferred but not required)

Basic understanding of landing page UX and conversion rate optimization (CRO)

Working knowledge of ad creative specs and formats across channels

Collaboration & Project Management Tools

Familiarity with Slack, Microsoft Teams, Click-up, or similar tools

Cultural Competencies

Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET

Must have a player/coach mentality, willing to both execute and lead

Ability to juggle multiple projects concurrently and set and meet deadlines

Skilled at receiving and providing direct feedback

Collaborative mindset and great teamwork skills

Entrepreneurial & adaptable; great learning skills

Curious, research-minded, data-informed

Able to search for possible solutions and apply them

Creative confidence

Proactive communicatorA sense of humor and a love of online culture

Thrives in a start-up culture

Benefits

Competitive Salary

Health, Dental and Vision Insurance (ONLY Canada/US/Ukraine)

Paid Time Off

Company Holidays

401k

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