Senior Director, Customer Experience & Market Insights

Burtch Works is seeking a Director of Customer Experience & Market Research Consulting to lead an embedded, strategic engagement for a Fortune 500 client. You will shape CX strategy, oversee market research initiatives, and translate insights into actionable business recommendations.
As the senior consulting lead, you will work directly with executive stakeholders to drive CX maturity, establish measurement frameworks, and guide organizations through discovery, implementation, optimization, and

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