Director, Customer Experience & Insights

Ethos is seeking a senior leader to build and scale a world-class CX function, developing end-to-end processes, tools, and voice-of-customer channels. You will drive proactive improvements by synthesizing cross-functional feedback and owning the customer insight platform, reporting, and data governance.
You will lead CX operations, partner with product and engineering, and shape surveying and feedback strategies to reduce friction and improve the customer experience at scale.

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