Principal, Customer Experience & Insights

Tucson Electric Power seeks a Principal for Customer Centric Research to lead insights‑driven strategies, capturing the voice of the customer and shaping experiences across the organization. You will translate data from surveys, VOC, and journey maps into actionable roadmaps, partnering with CX, IT, and business units to lift customer loyalty and satisfaction.
The role requires undergraduate degree and 4+ years in project/program management, with Human‑Centered Design and strong communication as

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