Virtual Tech Support Specialist White-Glove Support

Cushman & Wakefield in St. Louis seeks a Technical Support Associate-3 to resolve incidents escalated from first line and assist end users with technology adoption within an assigned market. The role adheres to incident, change, configuration, and project management processes and SLAs.
Responsibilities include break-fix support, onboarding/off-boarding, VoIP (MS Teams) support, mobile device support, end-user training, and collaboration with SMEs and vendors for hands-on troubleshooting.

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