Audio/Visual Support Engineer
Location: Hopkinsville, KY (Onsite)
Duration: 6 Months
Experience: 5-7+ Years
Required Skills
- 5-7+ years of experience in Desktop Management / Infrastructure Services (IS).
- Hands-on experience with Crestron Audio/Video device installation, configuration, and support.
- Strong experience supporting Microsoft Teams and Zoom conferencing solutions.
- Expertise in conference room setup, Audio/Video troubleshooting, and event support.
- Experience providing white-glove/VIP support for meetings, webinars, and executive events.
- Strong knowledge of Windows desktop support and endpoint troubleshooting.
- Experience replacing hardware components such as hard drives, power supplies, network cards, and other peripherals.
- Hands-on experience with rack & stack operations, equipment installation, labeling, and cable management.
- Knowledge of network connectivity, fiber optics, and communication links.
- Experience with asset management, inventory tracking, and spare parts management.
- Strong troubleshooting skills for hardware, software, network connectivity, and conferencing devices.
- Good understanding of ITIL processes and service management.
- Excellent communication and customer support skills.
Nice to Have
- ITIL Certification.
- Experience supporting executive/VIP conference rooms.
- Experience with enterprise Deskside Support environments.
- Provide white-glove onsite Audio/Video support for executive meetings, conferences, webinars, and large events.
- Install, configure, maintain, and troubleshoot Crestron AV equipment, Teams Rooms, Zoom Rooms, and conference room technologies.
- Prepare and test conference rooms at least one hour before scheduled meetings and events.
- Diagnose and resolve issues related to AV devices, Windows systems, conferencing hardware, and network connectivity.
- Perform hardware installation, replacement, upgrades, and maintenance of AV and desktop equipment.
- Execute rack & stack activities, equipment labeling, cable management, and physical infrastructure maintenance.
- Verify network, fiber, and communication connectivity to ensure uninterrupted meeting support.
- Coordinate with Level 2 support teams by providing remote access and assisting throughout critical meetings or events.
- Maintain accurate inventory records, asset tracking, serial numbers, and spare equipment.
- Follow ITIL best practices for incident, request, and change management.
- Deliver exceptional end-user and VIP support while ensuring high availability of conference room technologies.
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