Education Product Manager

The overall purpose of this position is to support education product development across client by proactively managing a portfolio of education products that drive revenue for client along with consistent value for our members and customers. This role works with client education volunteers and staff to facilitate the development of education products and programs and provides strategic leadership for the CLIENT Credentialing Program. Key activities for this role include analysis of customer behaviors, market opportunities, and competitive products, salesforce enablement and training, managing the development, launch, and lifecycle of education products, and the tracking and analysis of business analytics. He/She works cross-functionally to define the product roadmap, identifies and supports partners and volunteers, and project manages the overall production process. The incumbent is a growth-focused team player who has demonstrated abilities in business planning and analytics, product management, growth strategies, and revenue generation.
The role reports to the Sr. Director, Continuing Education and Workforce Development, and leads a staff of two or more employees.
Key Responsibilities

60% Product Management

Collaborates with CLIENT Volunteers, Staff, and other Stakeholders to facilitate the creation and curation of high-quality education products and services.
Conducts business and market analysis to select market-relevant continuing education product topics in collaboration with the Sr. Director, Continuing Education and Workforce Development.
Negotiates and establishes contracts with subject matter experts, CLIENT Societies, vendors, or others that will be involved in the creation of assigned products.
Creates and maintains product development project plans for each assigned product from product conception to release.
Manages and collaborates closely with subject matter experts, internal and external employee and volunteer stakeholders, Marketing, Instructional Design and Production, and others to ensure realistic development timelines are created and deadlines are met.
Serves as the voice for the customer, ensuring that products are developed with the end user in mind and that take into account current learning trends and customer feedback.
Ensures that CLIENT education product quality standards are met in all products released.
Manages the setup of products within CLIENT systems.
Provides product training to sales, marketing, and customers as needed.
Assists in the creation of marketing collateral to support product sales.
Stays abreast of the continuing education market to identify market trends and development techniques.
Plans, directs, and coordinates product introductions to the marketplace in collaboration with marketing and sales.
Tracks product financials, determining product health and ensuring that partner payouts are made in a timely manner.
Uses AI to streamline workflows.
Collaborates with 3rd party partners to identify and bring to market products that complement the CLIENT professional education portfolio, including negotiation of terms, contracting, procurement, partner payouts, and stakeholder engagement.
Regularly analyzes product performance and makes recommendations for improvement, growth, or sunsetting of products within the portfolio.
Regularly provides reports on product performance metrics to key stakeholders throughout the Client.
Provides strategic leadership for the growth of the client Credentialing Program.
Ensures the program aligns with current credentialing standards and market trends.
Represents the client Credentialing Program at conferences, events, webinars, and member meetings with the goal of increasing thought leadership and bringing on new providers.
Supports marketing efforts for the client Credentialing Program, including maintenance of the program website.
Participates in sales conversations with the goal of bringing on new credentialing providers.
Grows the revenue of the program.
Serves as a subject matter expert on workforce development, professional credentialing, and non-degree credentials.
Collaborates with the client Credentialing Committee, ensuring committee members have the resources they need to review applications and fulfill their responsibilities effectively.
Manages staff and consultants engaged in supporting the client Credentialing Program.
Coordinates with technology vendors that provide platforms used to support the client Credentialing Program, along with internal IT resources.
Manages contracts as needed to support the client Credentialing Program.
10% Staff and Volunteer Management

Leads a small team of product and program managers (both staff and consultants) to achieve program and revenue goals.
Sets goals and conducts annual performance reviews.
Creates an inclusive environment where staff and volunteers feel supported, appreciated, and engaged.
Leads volunteer committees and sub-committees/project teams, as assigned.
Travel Information

10% Domestic and International
Qualifications

Education

Bachelor's degree or equivalent experience Business Administration, Product Development, Education, or Marketing preferred. Will also consider candidates with relevant non-degree credentials .
Master's or other advanced degree Master's Degree in Business Administration (MBA) Pref
Work Experience

7-10 years

Product management

experience, preferably in a global educational content environment Req
4-7 years

Project management

experience required, including the creation of project plans Req
2-4 years' Experience

leading teams successfully

Pref
4-7 years

Increasing revenue responsibilities

Pref
4-7 years

P&L, financial analysis, and budgeting

experience Req
Market research experience Pref
Working knowledge of

global trends in education, credentialing, and engineering

Pref
Licenses and Certifications

Product Management Certificate Pref
Skills and Requirements

Strong analytical skills, particularly in portfolio management and finance
Strong Client al and project management skills; Ability to manage projects in an organized and effective manner
Excellent communication skills, verbal and written
Excellent interpersonal and negotiation skills; ability to work successfully with teams across the Client
Experience working with volunteers highly preferred
Experience working with a sales team highly preferred
Expertise with Microsoft Office Suite, Google Workspace
Must be able to work flexibly and cooperatively in a matrix Client
Experience managing staff and consultants effectively
Ability to synthesize and analyze data and prepare and present reports effectively
Strict attention to detail
Ability to work well under pressure while meeting tight deadlines
Creative problem solver; Seeks creative solutions when needed to ensure products are released on-time and on-budget

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