Customer Care Lead: Experience & Team Growth

Charlotte's Web is seeking a Customer Care Manager to lead a fast-paced team delivering empathetic, timely support across channels. You will coach specialists, partner with Operations, Sales, Marketing, and Logistics, and drive continuous improvement in service delivery.
The role requires hands-on leadership with 4–6 years in customer service and at least 3 years in people leadership, plus a track record of building a high-performing team in eCommerce or health/wellness sectors.

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