Business Rules Developer - Work From Home

Qualifications

6-8 year experience in Livevox/NICE In Contact development

Call Center experience in NICE InContact with hands‑on in Studio Scripting (Omni channel scripting)

Strong knowledge on Nice Personal Contact Dialer

Strong knowledge on NICE IEX

Strong knowledge on Nice Quality Management

LiveVox dialer / Smart Reach hands‑on with scripting

Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration

Good knowledge on AWS; Kafka and hands‑on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge

Should have knowledge on Salesforce call center components (SSO configuration, SailPoint profiling, Omnichannel, call center setup, SF managed packages, Softphone integration with NICE; LiveVox switches)

Understanding of the Studio Scripting

Experience working with Kafka

Experience with Nice Personal Contact Dialer

Knowledge in CI/CD Tools and DevOps pipeline

Must come to office 3-4 days and be in office for client interview

Excellent communication and writing skills

Ability to adapt and handle frequent changes to processes and requirements

Co‑ordinate with multiple teams and be cross‑functional

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