Office Manager / Creative Admin

Office Manager (Urgent Care)
Nemours is seeking an Office Manager (Urgent Care), FULL-TIME, to join our Urgent Care team in Orlando, Florida.

Nemours pediatric urgent care centers provide a kid-friendly, family-centered experience for families seeking urgent care services at night and on weekends. With three centers conveniently located in the greater Orlando area, we deliver exceptional Nemours care to families where - and when - they need it most.

This position will provide on-site, day-to-day management of multiple practices under the direction of the Director of Urgent Care and in collaboration with the nurse supervisor. This role ensures the delivery of a world-class patient experience, fosters a positive and professional team environment, and supports the financial and operational success of the department.

Responsibilities

Select, orient, supervise and evaluate assigned clinical staff

Ensure the delivery of a world-class patient experience by monitoring patient flow, conducting patient rounds, reviewing patient satisfaction data with associates, and implementing improvements as needed to achieve and sustain performance goals. Maintain high standards of customer service through role modeling and accountability

Track departmental metrics, analyze performance trends, and implement corrective actions to achieve operational targets

Oversee and maintain staff schedules. Monitor accruals, overtime, and time-off requests for accurate preparation and submission of payroll in Kronos. Ensure appropriate staffing levels in partnership with the Nurse Leader and Director

Oversee all front desk operations, providing coverage as needed. Maintain working knowledge of registration, appointment scheduling, insurance verification/authorization, payment collection, charge posting, cash reconciliation, and bank deposit procedures. Ensure work queues are current, and all month-end requirements are completed

Promote a positive and supportive work environment by modeling Nemours Standards of Behavior. Provide timely feedback, coaching, and counseling as appropriate, and initiate disciplinary action when necessary

Serve as a key communication liaison between providers and associates to ensure clear, accurate, and comprehensive information flow

Collaborate with the Director to develop and monitor the department's capital and operating budgets and routinely assess departmental productivity

Ensure a safe, compliant, and well-maintained clinical environment in accordance with BMW, OSHA, CLIA, and related regulatory requirements. Oversee housekeeping, fire safety, and facility equipment for both clinical and non-clinical areas

Establish annual performance goals for clinical staff in collaboration with the Nurse Leader. Conduct regular progress reviews and provide ongoing performance updates to the Director and Nurse Leader.

Other duties as assigned.

Job Requirements

Bachelor's Degree required.

Minimum one (1) year of experience required.

Medical office experience required.

Travel to all urgent care locations is required.

About Us
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals – Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida – along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

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