Professional Account Management

Professional, Account Services Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Purpose of Role The responsibilities of the Account Service Associate will be to manage the customer service aspects of our highest volume accounts. These individuals will analyze customer fill rates and independently problem solve for delayed product. They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders. They will run SAP & BI reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers' requested windows.
Your Impact
Daily customer order bank management for North American Wholesale accounts
Analyzing account fill rates and actively problem solving for delayed product
Running SAP & BI reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window
Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
Independently take action on various company reports
Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
Aid in the development/improvement of procedures, reports & processes
Respond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing
Service all inside and outside calls promptly and with enthusiasm
Process sales orders via, email, telephone or electronically; confirm all orders received and troubleshoot any issues
Understand the product line and cross sell when needed
Manage account dashboards to ensure accurate and timely deliveries
Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers
Arrives at meetings and appointments with customers on time and prepared
Qualifications
Bachelor's degree
1+ years of related customer service
Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
Working experience with Microsoft Office
Availability during normal work hours (8:30 am 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
Must be detail oriented, a people person, able to prioritize tasks and able to work under pressure with multiple deadlines
Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
Meets time commitments to customers
Workplace Location
Location: This individual must reside within commuting distance from our Baltimore office. Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week.
Base Compensation $60,000.00-$80,000.00 USD Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Benefits & Perks
Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Our Commitment to Equal Opportunity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.
Requisition ID: 166636 Location: Baltimore, MD, US, 21230 Business Unit: Corporate Region: North America Employee Class: Full Time Employment Type: Salaried